Defend your rating, respond on cadence, and dismantle coordinated 1-star attacks before they erase a decade of equity.
From $2,800/month
Star ratings now move purchase decisions more strongly than price for 76% of services categories. A coordinated 1-star brigade can shave 18% off booked revenue inside 30 days — measured in our own engagement data.
The Citadel Protocol treats reviews like a defensible perimeter: monitored, responded-to on cadence, and surgically challenged when platform rules permit. We do not buy reviews, swap reviews, or run any tactic that ages into a public-policy violation.
Score every existing review on legitimacy, sentiment, and impact. Identify the 5–15% you can legitimately challenge.
Days 0–10Author your voice in 4 canonical replies. Roll out reply-within-24h SLA across all platforms.
Days 5–30TOS-violation packages submitted with evidence chains. Track every appeal cycle.
Days 10–60Compliant solicitation pipeline. Every new legitimate review widens your moat against future attacks.
Day 30 →Only if it actually violates Google's content policy — fake identity, spam, conflict of interest, hate speech, off-topic. We package the evidence and file it. Average success rate on legitimate violation flags: 31%.
We document filtered-but-visible patterns, coach owner responses for the public side, and lean into Yelp Ad Suppression compliance — there is no shortcut, but there is a process.
Never. We document every fake review we see, file the report, and run a Sentinel watch on the IPs. Reciprocal fraud is how careers end.
Senior analyst on the line. No slides. No pitch deck. Walk away with a printed plan.