All services Citadel + Atlas Enterprise

Business Reputation Management

Multi-location, multi-entity, franchise, and enterprise reputation orchestration with one dashboard and one defensible report.

From $9,800/month

Multi-location businesses have a discovery problem most reputation tools don’t solve: the network tells a different story than any single location. A 4.6-star average can hide three 3.8-star outliers that are losing the entire region.

The enterprise engagement is built for the executive who needs one number, one dashboard, and one report — backed by a system that operates in dozens of places at once without losing voice.

The four-phase protocol

How an engagement actually runs.

  1. 01

    Multi-entity Forensic

    Every entity, every location, every brand sub-listing. Audit how Google, Bing, Apple Maps, Yelp, BBB, and industry-vertical platforms each see you.

    Days 0–21
  2. 02

    Response Architecture

    Reply-cadence playbook, brand-voice guardrails, escalation tree for tier-1 vs tier-2 incidents.

    Days 14–45
  3. 03

    Centralized Ops

    One dashboard, multiple-entity reporting. Per-location KPIs rolled up to executive view.

    Day 45 →
  4. 04

    Quarterly Briefing

    Live executive review every 90 days. Threat heat-map, win wins, where the next attack is most likely to come from.

    Every 90 days
Plain-English FAQ

Questions every Business Reputation Management buyer asks.

We have 40 locations — is this realistic?

Yes. The Aperture monitoring layer scales horizontally; the cost driver is response volume, not location count. We've taken accounts from 8 to 240 locations on the same protocol.

How do you handle franchise tensions?

With clear scope. We monitor and report across the whole network; we only *respond* on listings the franchisor has authority over. For franchisee-controlled listings, we provide them the playbook and the SLA.

Do you replace our internal PR team?

No — we make them ten times more effective. Most engagements pair our crisis cell with the client's internal PR or comms head. We are the floor-trader; they are the portfolio manager.

Composite Defense Protocol

Ready to scope Business Reputation Management?

Senior analyst on the line. No slides. No pitch deck. Walk away with a printed plan.