Cardiology group hit with coordinated 1-star bombing recovers full operating margin.
A reciprocal-referral dispute escalated to a 312-review brigade across Google and Healthgrades. We deployed the Citadel Protocol — TOS-violation takedowns, authored patient stories, and a sentinel net for repeat offenders. Result: 90-day recovery to historic baseline, zero ongoing operational drag, and an additional 17% lift in incoming new-patient bookings as authored content widened the moat.